PRIVACY POLICY

INTRODUCTION
As part of the use of its services, and in particular those accessible via its website www.villa-heloise.com, LE CALVEZ-MATHE, acting as data controller, may collect and process personal data.

At Villa Héloïse, we are committed to protecting the privacy of our website visitors and service users. All personal data processing carried out on our platforms complies with the applicable data protection laws, in particular the amended French Data Protection Act of January 6, 1978, and the General Data Protection Regulation (EU Regulation 2016/679 – GDPR). This Privacy Policy describes how your personal information is collected, used, and protected when you interact with our services.

OUR COMMITMENTS TO PERSONAL DATA PROTECTION

LE CALVEZ-MATHE is committed to ensuring a high level of protection of personal data of its clients, prospects, and users of its website. We ensure that:

Your data is processed lawfully, fairly, and transparently;
It is collected for explicit and legitimate purposes;
It is adequate, relevant, and limited to what is necessary;
It is accurate, kept up to date, and secure.

LE CALVEZ-MATHE implements appropriate technical and organizational measures to ensure a level of security adapted to the risk inherent in its data processing operations, to comply with regulatory requirements and to protect the rights and data of individuals from the design stage of processing operations.

Additionally, LE CALVEZ-MATHE contractually requires the same level of personal data protection from its subcontractors (providers, suppliers, etc.).

PERSONAL DATA COLLECTED

ACCORDING THE PURPOSE OF COLLECTION

The personal data we collect varies depending on the purpose and the service provided to you.

Typically, we may collect the following categories of personal data directly:

a) Personal details such as your name, first name, email address, mailing address, and phone number(s);

b) Login credentials for online accounts, such as username and password (needed to create a personal user account);

c) communication with us, including customer service or chat conversations

d) demographic information such as age, gender, and lifestyle preferences (including favorite products and interests);

e) browsing history such as pages visited, date of visit, location during the visit, or IP address;

f) payment information for purchases or bookings made on our website or apps, such as billing address and credit card or bank account information.

We may also collect personal data indirectly through social media platforms, websites, or apps related to our products and services, or via responses to our social media posts and advertisements.

PERSONAL DATA CONCERNING MINORS

Villa Héloïse does not knowingly collect or process personal data relating to children under the age of 18 without prior parental or legal guardian consent.

If such data is collected via our platforms, parents or guardians can object by contacting us at contact@villa-heloise.com.

HOW DO WE COLLECT YOUR PERSONAL DATA ?

COLLECTION METHODS

You may provide personal data via various means on our platforms: browsing, purchasing, booking, filling in forms, subscribing to newsletters, creating an account, applying for jobs, posting comments, or contacting us in any other way.

IP ADDRESS

An IP address is a unique number automatically assigned by your Internet provider. Every time you access our website, our servers log your IP address. This helps us analyze website trends. Sessions remain anonymous unless required by law to identify a user in case of misuse or fraud.

We use cookies to enhance service quality and align offerings with your expectations. Cookies are text files that identify your device during a session.

TYPES OF COOKIES USED

ESSENTIAL COOKIES

Required to access key website functions (e.g., booking). Disabling them may affect functionality.

PERFORMANCE COOKIES

Help optimize site performance and identify technical issues. They gather non-commercial usage statistics.

FUNCTIONNALY COOKIES

Remember user preferences like language or username, and support

MARKETING COOKIES

Track browsing habits to deliver relevant ads and measure campaign effectiveness. These cookies are generally managed by third-party networks. No personal data is collected.

THIRD-PARTY AND SOCIAL MEDIA

Our site may link to other platforms using their own cookies. Please consult their policies for more information.

RESPECTING YOUR PRIVACY

We uphold the following principles:

We do not associate cookies with directly identifying information (e.g., your address, phone number).
We do not share personal information with advertisers or third-party sites displaying interest-based ads.

You may update your browser settings to modify cookie behavior.

For more on cookie management, visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

LINK TO THIRD-PARTY SITES

Our platforms may include links to third-party websites. We are not responsible for their data practices. Refer to their privacy policies for details.

We disclaim any responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.

The provision of information on third-party sites is governed by the privacy policies and terms of use of those sites. We recommend that you read the privacy policies of these Web sites before submitting any personal information.

WHY DO WE COLLECT YOUR PERSONAL DATA

Your data is mainly used for reservations, purchases, customer service, loyalty programs, commercial communications, satisfaction surveys, contests, statistical studies, recruitment, and processing of requests or complaints.

To ensure performance of the service contract ;
To comply with a legal obligation;
For the purposes of the legitimate interests pursued by our company (in particular developing new services and offers, improving customer service, etc.).

Data processing is necessary:

• To fulfill service contracts; • To comply with legal obligations; • For legitimate interests (e.g., improve customer service, develop new services).
In detail, your data is used to:
Access all features and services on our platforms; Navigate our websites efficiently; Tailor notifications, offers, and content to your preferences; contracts;
Facilitate administrative formalities related to bookings and purchases.

HOW LONG DO WE KEEP YOUR DATA ?

La Villa Héloïse commits to retaining your data no longer than necessary for the intended purpose.

Retention periods vary by legal requirements, limitation periods, and CNIL recommendations.

WHO MAY ACCESS YOUR PERSONAL DATA ?

DATA RECIPIENTS

Your data may be shared with internal staff or third-party service providers (e.g., banks, subcontractors) involved in fulfilling the services. These parties are contractually bound to confidentiality and data protection.

TRANSFER OUTSIDE UE

If data is processed outside the European Economic Area, Villa Héloïse ensures that adequate safeguards are in place.

HOW TO EXERCISE YOUR RIGHTS ?

You may exercise your rights of access, rectification, deletion, restriction, objection, and portability at any time.

You may also provide instructions regarding your data after your death. Minors can request deletion of their data.

Contact: VILLA HELOISE,

1, Rte de Monbadon, 33570

Puisseguin France.

contact@villa-heloise.com.

Please include identifying information (name, email) with your request. You may also lodge a complaint with the CNIL if your rights under the GDPR are violated.

DATA SECURITY / SECURE TRANSACTIONS

Villa Héloïse prioritizes the security and confidentiality of your personal data. We implement appropriate security measures to prevent unauthorized access, alteration, destruction, or disclosure.

Online payments are processed via secure, up-to-date technology.

We also use fraud detection tools to protect you in the event of card loss or theft.

Avoid sharing passwords; Log out from accounts and social media profiles;

Close browser sessions after use, especially on shared devices.

For questions about this policy or your personal data, contact : contact@villa-heloise.com.

CHANGES TO THIS STATEMENT

Villa Héloïse reserves the right to update this privacy policy. Significant changes will be communicated via a notice on the website homepage.

TELEMARKETING OPT-OUT

You may pt out of phone marketing by contacting : contact@villa-heloise.com